1, The chances are that we may need some more time for R & D to understand the existing features or workflow based on the issue reported in the ticket.
2. For every ticket that requires more than 2 hours of work, time estimation will be provided for the approval.
3. For registering support requests standard ticketing portal access will be provided by 4devnet. Further communication will be as below:
E mail
Google meet
Team or zoom calls
Skype
Screen sharing
4. The support period starts within 24 hours(Mon – Fri) after the successful payment from the customer.
5. ERP support services will be applicable for all the versions of standard ERP. Support area includes:
ERP functional assistance
ERP technical guidance
ERP Bug fixing
ERP training
6. To enable us to respond towards certain ERP problems, we may require that customers furnish us with a test case, proper credentials and sufficient documentation to allow recreation of the ERP problem.
7. The customers are responsible for maintaining an appropriate connection to the Internet to avail remote support service from 4devnet.
8. The support pack is valid either for the allocated hours or the time duration which is earliest.